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Terms of Returns / Exchanges

You have the right to return the products you purchased, free of charge within fourteen (14) days of the date you receive them. In this case you will only be charged the immediate cost of returning the product.


Please note that refunds are only accepted if:


1. Contact our Customer Service Department.

2. The product has not been further worn during the test.

3. Product labels have not been removed or damaged in any way.

4. No modifications have been removed or made.

5. Return all product accessories such as the box, warranty, operating manuals and purchase receipt, as all of the above are part of the product.

6. If the product comes with a gift, it must be returned with the product.

7. Send us the products by courier.


Please ensure that the shipment is safe so that it does not cause any damage during shipment.

Please be advised that “Andriano Jewels & Accessories” shall not be liable for any loss or damage of the product during the carriage of the return.

In the event of a refund, your refund will be completed within fourteen (14) days of receipt of the products. Please be advised that “Andriano Jewels & Accessories” is not responsible for any damage or damage to the products after use and is in no way obliged to replace them. In order to better serve our customers, our company undertakes the transportation and delivery for repair of products. In this case shipping costs and repair costs are borne by our customers.


Click here to fill out the return or exchange form.

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