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Terms of Returns / Exchanges

You have the right to return the products you buy only if it is proven that you received the wrong product from our company without compensation, within fourteen (14) days from the date you receive them. In case you want to change product with another product, you will be charged only the direct cost which amounts to 6.50 euros of the return for the two packages of products. Please note that refunds are not accepted.

Please note that returns are only accepted if:

1. Contact Customer Service.

2. The product has not been worn beyond the test.

3. The product labels have not been removed or damaged in any way.

4. They have not been removed and no modification has been made.

5. All product accessories such as box, warranty, operating manuals and proof of purchase are returned, as all of the above are part of the product.

6. If the product is accompanied by a gift, it must be returned with the product.

7. Send us the products by courier.

8. The earrings are not changed for hygiene reasons

Please make sure the packaging of the shipment is secure so as not to cause any damage during transport.

We inform you that "Andriano Jewels & Accessories" is not responsible in case of loss or destruction of the product during the transfer of the return.


In case of return of the products, your refund will be completed within fourteen (14) days from the date of receipt only if you received products other than the photo where you ordered the products. We inform you that "Andriano Jewels & Accessories" does not bear any responsibility for any damage and wear of the products after their use and in no case is obliged to replace. For the best service of our customers, our company undertakes the transport and collection for repair of products. In this case the shipping costs as well as the repair costs are borne by our customers.

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